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Quick help, plain English, no runaround
Our team aims to answer every message with something useful, not a canned reply. Whether the question is about the platform, a deposit, a withdrawal or your documents, the support team reviews the case and responds as quickly as possible, usually within the first business hour. Use the form beside this text and tell us what you need in as much detail as you can: the more specific the message, the faster the answer.
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Canberra office
Address
28-36 Ainslie Avenue, Level 3, Canberra City ACT 2601
Opening hours
Monday to Friday, 9:00am to 5:30pm AEST. Queue time on the line: usually under 5 minutes.
Support email
Who answers, and about what
The Client Support & Compliance team covers registration and account activation, identity verification, deposits and withdrawals, strategy configuration, reports and technical incidents. Formal complaints follow the process on the complaints page; verification questions are answered in detail by the KYC/AML policy. When you write for the first time, include your full name and the email registered on the account so we can find you on the first exchange.